Order Tracking

Effective October 9, 2026

A tracking link arrives the day the box leaves the warehouse in China, and the first scan can take 3 business days to show.

With the confirmation number and email

Enter the confirmation number (the form calls it Order ID) and the email used at checkout to see the order’s status with SilkSeam.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Within 3 business days: the first scan

The shipping email carries the tracking link. The carrier’s page can stay blank for up to 3 business days after that. A box can change to a US carrier after customs, and the link follows it.

Through each status

Processing: paid and waiting for the partner to pack.

On hold: waiting for a short payment check.

Completed: the box has left the warehouse, and the tracking link is in the shipping email.

Refunded: SilkSeam has issued the credit to your card or PayPal account.

Past 7 quiet business days

Seven business days without a new scan start a carrier trace. Email support with the confirmation number. If 7 more business days bring nothing, SilkSeam sends a new dress or refunds the order, whichever the customer picks.

To support about a box

Next: the Shipping Policy explains the $6.90 charge and the $99 mark. Support: contact@silkseam.com or +1 (812) 234-9087, Monday to Friday, 8:00 AM to 5:30 PM Eastern Time. Replies come within 1 business day.