Contact Us
Effective October 9, 2026
Support answers every message within 1 business day.
At the New Albany address: letters only
CHARITIE WILLIS FUNY LLC, 1324 E Elm St, New Albany, IN 47150, United States.
This address receives letters and company records. It holds no stock and takes no visits, pickups, or returns, and SilkSeam’s team doesn’t work from it. Returned dresses go to the return address in the return-number email, never here.
| Address | Use |
|---|---|
| 1324 E Elm St, New Albany, IN 47150 | letters, legal notices, and company records |
| Return address | approved returns only; the address is sent in the return-number email |
By email
contact@silkseam.com is the main inbox. Order questions, return requests, and privacy requests all go there.
Within 1 business day: replies
No email or form message waits more than 1 business day for a reply. A message sent on a Friday evening is answered on Monday.
On weekdays, 8:00 AM to 5:30 PM Eastern Time
The phone and inbox are staffed on weekdays only, and US federal holidays are days off.
By phone
Call +1 (812) 234-9087 during those hours. Outside them, email works better; it’s answered the next business day.
From outside the United States
The number is a US line in the 812 area code. Callers abroad dial +1 first.
Through the contact form
The form sends your message to contact@silkseam.com. It asks for a name, email address, confirmation number (optional), subject, and message.
With the confirmation number: faster answers
Add the confirmation number and the email used at checkout. Photos speed things up when a dress arrives damaged or isn’t the one ordered.
Under the right subject line
Privacy request: when you want a copy of your data, a fix, or a deletion.
Opt-out request: to stop any sale or sharing.
Both go to contact@silkseam.com.
Behind the trading name
CHARITIE WILLIS FUNY LLC, trading as SilkSeam. EIN 99-4781635. 1324 E Elm St, New Albany, IN 47150, United States. contact@silkseam.com and +1 (812) 234-9087. Next: the FAQs answer the common questions.