Refund and Returns Policy

Effective October 9, 2026

Returns are open for 30 days after delivery.

For a change of mind, including the wrong size

A dress can come back for any reason. A size that doesn’t fit counts the same as any other change of mind. No explanation is needed.

Within 30 days of delivery

The 30 days start on the delivery date in the carrier’s tracking. The return request has to arrive inside them. The box itself can go out later, inside the time the return-number email gives.

A dress delivered on Thursday, October 29, 2026 can be requested for return until Saturday, November 28, 2026.

Across the whole catalog

Every wrap, sweater, and bodycon dress can come back, full price or discounted. Part of an order can come back while the rest stays.

Without a final-sale list

No dress is sold as final sale. If that changes, the listing will say so before checkout, and this page will name the items.

Beyond a try-on

A dress that was worn out, washed, altered, or stained can’t come back for a change of mind. The same goes for makeup, deodorant, perfume, smoke, or pet hair on it. SilkSeam sends such a dress back to the customer at its own cost, with no refund.

In the condition it arrived

Try the dress on for fit, then send it back as it came. Tags stay attached. The original bag isn’t needed; any sealed mailer works.

By email, with the confirmation number

A return starts with an email to contact@silkseam.com or a Contact page form message. Include the confirmation number and the dresses going back. Support replies within 1 business day with a return number.

Return number: the code that matches a returned box to its order.

To the address in the return-number email

The return-number email gives the return address. Mail the box within 14 days of that email, with the return number on a note inside. Returns never go to the New Albany address.

With a carrier the customer picks

On a change-of-mind return, the customer pays the postage to the address in the return-number email and picks the service. Rates depend on the carrier, the weight, and the distance, so compare them before mailing. Pick a tracked service. A box lost on the way back can’t be refunded until it arrives.

On who pays return postage

Change of mind: postage is the customer’s cost, and the $6.90 delivery charge isn’t refunded.

SilkSeam’s mistake: the customer pays nothing when the dress arrived damaged, faulty, wrong, or not as described. The dress usually stays with the customer. When it has to come back, the return-number email includes a prepaid label.

At $0 restocking

Nothing is deducted for restocking. The fee is $0 on change-of-mind returns and on SilkSeam’s mistakes alike.

To the card or PayPal account that paid

SilkSeam issues the refund within 7 business days after the returned dress arrives and passes the check. It’s a credit to your card or PayPal account, the one that paid. An email confirms the day it’s issued. Banks and PayPal can take up to 10 more business days to show the credit.

The Long Sleeve Wrap Maxi Dress in Black at $50.99, returned for a change of mind, brings back $50.99. The $6.90 delivery charge stays with SilkSeam. On a $101.98 order with $0 delivery, returning one $50.99 dress also brings back $50.99. Nothing is clawed back for the free delivery.

In place of exchanges

SilkSeam doesn’t swap sizes directly. Order the size you want as a new order, then send the first dress back for a refund.

For a damaged or faulty dress

A torn seam, a hole, a broken zipper, or a flawed print is a defect. Send two photos within 10 days of delivery: the fault and the size tag. SilkSeam decides within 3 business days. The choice is a free replacement or a full refund, with the $6.90 delivery charge added back.

For the wrong dress

A size, color, or style that doesn’t match the confirmation email is SilkSeam’s error. Report it within 10 days of delivery. A photo of the dress and its tag is enough. The right dress ships at no charge, or the full amount comes back.

Against the listing

Not as described means the dress is materially different from what the listing shows: a different fabric, a color far from the photos, or a measurement more than 2 inches off the listing chart. The Stretch line counts too: a dress rated High that barely gives is not as described. Send photos any time in the 30 days after delivery. SilkSeam pays the return postage and refunds the delivery charge with the dress.

Without a return number

A box that arrives without a return number is matched by name and confirmation number. That takes longer, so the refund can come later than 7 business days. A box mailed to the New Albany address is refused there.

Within 8 hours of checkout

An order can be canceled within 8 hours of placing it, by email or phone, with the confirmation number. The full amount comes back within 2 business days. After 8 hours the box is usually packed, and the way out is a return after delivery.

From a refused or undeliverable box

Sometimes a box goes back to the sender: the customer refused it, or the carrier couldn’t deliver it. Once tracking shows it back with the sender, the dresses are refunded. The $6.90 delivery charge comes back only when the carrier was at fault.

Through a carrier trace that finds nothing

If the carrier declares a box lost, or a trace comes up empty after 7 business days, the customer picks a replacement or a full refund. The Shipping Policy explains traces.

To support for return questions

Next: the Payment Policy explains how a credit reaches a card or PayPal. Support: contact@silkseam.com or +1 (812) 234-9087, Monday to Friday, 8:00 AM to 5:30 PM Eastern Time. Replies come within 1 business day, and the Contact Us page has a form.